FAQs

1. How long will it take for my order to arrive?

• Domestic Shipping (USA): Orders typically arrive in 3 to 5 business days.
• International Shipping: International orders generally take 7 to 15 business days, depending on the destination. Please note, delivery times may vary due to seasonal demand and customs processes.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can track your package in real-time. If you haven't received the tracking email, please check your spam folder or contact us for assistance.

3. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

4. How can I return an item?
If you're not completely satisfied with your purchase, you can return items within 30 days of receiving your order. To return an item:

• The product must be in its original condition: unused, with all tags, and in the original packaging.
• Discounted items may not be eligible for return.
• Refunds are processed once we receive and approve the returned item.

5. How can I change my order?
Unfortunately, we are unable to make changes to orders once they have been confirmed. However, if you need a different item, you can return the one you received and place a new order.

6. Can I shop at Cymatic Shop if I live outside of the USA?
Yes! We offer international shipping to many countries. During checkout, you will see the corresponding shipping costs for your location.

7. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services, but we are working on adding this option in the future.

8. How can I contact customer service?
You can reach us through our website's contact form or email us at Cymaticshop@yahoo.com. We will get back to you as soon as possible.